Hiring For Executive - Helpdesk

Role & responsibilities

• To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues.
• To work within, and to, processes and procedures.
• To respond quickly and efficiently to incoming requests (e.g. via telephone, email message) in line with Client service levels.
• To pay attention to detail when obtaining and inputting information.
• To have a clear and professional telephone manner.
• To proactively manage work orders to completion.
• To achieve a high degree of Customer and Supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.
• To attend training and coaching sessions and incorporate any changes necessary in duties, methods, working hours and procedures.
• To identify any potential areas of improvement and highlight to your Command Center Team Leader.
• To be flexible and adaptable to change.
• To responsibly adhere to the health, safety, environmental and quality standards, policies, and procedures.
• To perform all other duties as required.

Preferred candidate profile

• Graduates (Any stream)
• Fresher with good communication skills (AK) (good spoken English is mandatory)
• Individuals with 6 months experience in customer service will be considered for the requirement.
• Customer Service experience, preferably in a Command Center and / or Call Center environment.
• Excellent communication skills - written and verbal.
• Intermediate computer skills in MS Office e.g. Word, Excel.
• Advanced knowledge of and skills in CMMS applications.
• Motivation to work within a team environment.
• Relationship building and influencing capabilities.
• Keen attention to detail with the ability to prioritise and execute a diverse work load in a high-pressure environment.
• Exceptional attention to detail.
• Ability to deliver exceptional customer service to Stakeholders (internal and external).
• Previous experience in managing Third Party Vendors and Suppliers would also be advantageous (though not mandatory).
• Technical knowledge or technical background experience would be an advantage.
• Self-motivated, confident, honest and flexible, with a professional work ethic.
• Demonstrates the Sodexo values and behaviours.
• A strong commitment to Zero Harm and a strong safety culture.

Shift timing

- 6.30am -3.30am

- 9.30an -6.30pm

- 12.30pm -9.30pm (Dinner will be provided)

- 9.30pm 6.30am (Dinner will be provided)

Shift timing will be fixed for 1 month

Week Offs: 1 week off (Roster will be shared for the same)

Shift and Week off would remain constant for 1 month