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Process Trainer
Everest Fleet
posted 30min ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Role & responsibilities:
- Conducting initial training sessions of the new hired agents.
- Monitoring agent calls and providing feedback.
- Improving performance through intervention.
- Doing process compliance audit.
- Planning and conducting continuous training sessions for the agents.
- Call audit & monitoring.
- Call quality analysis.
Preferred candidate profile
- Proven relevant experience in similar role.
- Good communication skills.
Employment Type: Full Time, Permanent
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Anonymous · Service Delivery
in New Delhi
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