Implementation Manager (US Shift)

Role & responsibilities

- Lead Global clients through a proven product vision, business goals, product roadmap and implementation methodology helping automate the process.

- Responsible for leading and managing client facing implementations and providing client training and support.

- Working with legal teams to understand and translate legal requirements into product requirements

- Customer consultation, product presentation, coordinating project plans, and managing customer expectations are key responsibilities

- Gathering design and configuration requirements for the personalization of customer facing, online systems

- Provide pre-launch, on-going and post-launch consultation and customer support for new and existing customers in the areas of portal design, user interface, navigation and deployment of new functionalities

- Conversant in Web-based technology with technical and non-technical audience and experience in Web-based support Act as liaison between customer, programming, data management and graphics resources

- Provide detailed status updates to management concerning the progress of customer implementations and on-going projects

- Design and oversee execution of a continuous testing plan for important end-to-end flows

- Monitor workflow, delivering and implementing the project as per scheduled deadline; extending post implementation and maintenance support

- Proactively provide recommendations to improve existing processes and develop new ones that will increase work efficiencies and overall customer satisfaction

Minimum Education BTECH.