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Ontic

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2.4

based on 3 Reviews

11 Ontic Jobs

Implementation Manager

Ontic

2.4

based on 3 Reviews

5-9 years

Noida

1 vacancy

Implementation Manager

Ontic

posted 5mon ago

Job Role Insights

Fixed timing

Key skills for the job

Software Configuration Management Python Customer Support Project Management Analytical Chemistry Corporate Security

+ 3 more

Job Description

Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and ensuring successful product adoption.

Conduct regular project status meetings with clients and internal stakeholders.
Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded
Provide ongoing customer support and training to ensure continued product adoption and satisfaction.
Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the customer experience.
Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices.
Ensure customer data and information is accurate, up-to-date, and secure.
Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience

Requirements

Bachelors degree in a related field such as Business, Computer Science, or Communications.
At least 5 years of experience in SaaS platform implementation, preferably in a client-facing role.
Strong project management and communication skills.
Excellent analytical and problem-solving skills.
Ability to work independently and manage multiple projects simultaneously.
Experience with software implementation methodologies and tools.
Strong understanding of cloud-based software and infrastructure.
Ability to quickly learn new technologies and software platforms.
Familiarity with tools like Google Sheets, SFDC, Domo, Pendo, JIRA, Excel, Macro, V Lookups, and python or any other scripting language to transform the data.