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Implementation Manager
Adyen
posted 19d ago
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Job Description
Adyen is looking for an Implementation Manager with a solid understanding of and hands-on experience with technology, integration design, project management and a strong customer focus. As an Implementation Manager, you will be the primary point of contact for our merchants technical teams, guiding them through the design, development, testing, and launch phases of their integrations with Adyens platform. Your focus will be on ensuring an exceptional merchant experience throughout the project lifecycle.
In this role, you will have the opportunity to work on diverse projects that encompass various e-commerce payment solutions. By leveraging your technical proficiency and business acumen, you will play a vital role in guaranteeing a smooth implementation process and maintaining open lines of communication with our merchants and internal teams. This position is based in our Bangalore or Mumbai office, and the ideal candidate is both consultative and technical.
What youll do:
- Utilize development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices.
- Serve as a consultative partner in specific verticals such as e-commerce guiding merchants through integration processes.
- Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements.
- Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations.
- Technical Pre-Sales: assist the Sales team in proposing technical solutions to potential merchants and determine the technical requirements prior to the integration.
- Provide consultation on optimising payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform.
Who you are:
- 4+ years experience integrating and/or providing technical consultation when integrating with Web APIs
- Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDKs, etc.), and desire to improve technical acumen
- Excellent communication skills; comfortable leading meetings with high level decision makers
- Ability to identify and clearly communicate pragmatic solutions to complex integration problems
- Self-Motivated: You are committed and have demonstrated an ability to maintain high levels of productivity with minimal supervision. You make quick informed decisions and prioritise both internal and external requests appropriately based on urgency and necessity.
- Fluency in English is required for this position.
- Experience in the payments landscape is a big plus
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
International travel
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