Zonal Collection Manager

Role & responsibilities

• Ensure timely achievement of collections targets by formulating & executing collections strategy.
• Managing end to end collections for the lending business.
• Responsible for the development, monitoring and implementation of Loans Collections strategies.
• Identify and pursue opportunities that enhance the collectability of / financial return upon impaired assets by improving the decision tools, treatments and strategies used within Loans Collections processes.
• Own the day-day relationship with Credit Operations to execute strategies and enable delivery of portfolio Collections performance in line with agreed business plan and service level agreements.
• Publish key management information and collection scorecards on a regular basis to support business direction.
• Providing timely feedback and update to State Collection Head to track productivity and account-wise feedback and thereafter necessary action to be taken.
• Motivating, managing and counseling the Zonal/Regional/CMs to ensure their continued focus towards the achievement of overall Business target.

Tracking efficiency & effectiveness of the Resolution/Recovery of the portfolio Daily basis and providing feedback to them.

Interpersonal skills

Preferred candidate profile

• Knowledge of NBFC regulations and guidelines
• Knowledge of communication and negotiation techniques

Perks and benefits