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2 ESET Jobs
Technical Support Engineer
ESET
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Effectively troubleshoot, resolve and properly document support issues.
- Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.
- Test and replicate reported issues in test environment then report/document findings and results.
- Assist with identifying, troubleshooting and cleaning of viruses and/or malware within clients operating environment.
- Accurately log and track support requests
- Communicate trending support issues to Regional customer care team.
- Ability to communicate with administrators of large private business and government systems with confidence and authority.
- Ability to work independently on multiple projects and tasks simultaneously in an efficient manner.
Skills and competencies:
- Bachelor s degree in Computer Science or four-year related degree highly desired.
- 5+ years of technical support, experience in the software industry desired, including but not limited to: malware handling, troubleshooting, and diagnosis experience.
- Network infrastructure experience or knowledge (i.e. switches, routers, firewalls, etc).
- Knowledge of DNS, DHCP, AD, Group Policy.
- Working technical knowledge of current protocols, operating systems, and standards, including TCP/IP, Windows, Android, Mac OSX, and Linux.
General competencies include:
- Excellent report writing and communication skill
- Minimum 5+ years experience in IT security Industry
- Experience in working with enterprise customers
- Fluent in English and Hindi
- The ability to work well independently as well as with a team
Employment Type: Full Time, Permanent
Read full job description What people at ESET are saying
What ESET employees are saying about work life
based on 5 employees
Flexible timing
Monday to Friday
Within country
ESET Benefits
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