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Technical Support Engineer
Millennium Management
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.
Principal Responsibilities
- Deliver high-quality support to end-users in a courteous professional manner
- Travel to other offices within Australia to help setup IT equipment
- On-boarding of regional teams, including home setups.
- Support desktop technology and applications.
- Respond to calls/tickets and manage issues until resolution even if escalated to another team
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.
- Strong analytical and problem-solving skills, ability to work independently and under pressure
- Flexible in approach, and comfortable dealing with ambiguity when necessary
Qualifications/Skills that would be advantageous
- Experience working at a financial enterprise level
- Experience in trade floor support including trading applications
- Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support including Dell Wyse Terminals
- Citrix Applications and Desktops support
- Effectively provide support to remote locations
- Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
- Broad understanding of mobile tech including BES12, Intune, Android and IOS devices
- Cisco phone support
- Webex/Zoom support including Video calls, screen sharing
- Experience working with 3rd Party Vendors
- Excellent written and verbal communications skills
- Customer service focused
Employment Type: Full Time, Permanent
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based on 35 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Millennium Management Benefits
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