Technical Sales Engineer

Company Overview

ESET develops software solutions that deliver instant, comprehensive protection against evolving computer security threats

We pioneered and continue to lead the industry in proactive threat detection

ESET NOD32® Antivirus, our flagship product, consistently achieves the highest accolades in all types of comparative testing and is the foundational product that builds out the ESET product line to include ESET Smart Security

Sold in more than 202 countries and territories, ESET has global headquarters in Bratislava, Slovakia, with distribution headquarters for the Americas located in San Diego, California

The APAC region has its base in Singapore and regional offices in Tokyo, Sydney, the SAARC region and is represented by an extensive global partner network

Get to know us better – ESET

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Technical Sales Engineer

What you will do

The Technical Sales Engineer is a go-to technical resource for the India sales team, helping to make prospects successful through live assistance, behind the scenes support and education

A Technical Sales Engineer relies on their technical expertise to effectively explain and apply technical concepts and integrations with 3rd party and other client systems, to both prospects and teammates

You will:

Be the go-to internal technical resource for the go-to-market team, educating team members, as well as prospects, by providing a consistent and positive experience

Use your in-depth product knowledge and technical skills to suggest and potentially develop product solutions for prospects

Act with urgency and precision to give users best-in-class presales support in troubleshooting issues as they arise

Solve problems manually first and then collaborate with Product Management to proactively feedback and improve the product and customer experience over time

Work in conjunction with the sales team as a key technical advisor and advocate for the platform while mapping value to the prospect's needs

Develop and deliver engaging demonstrations in collaboration with our Sales, Marketing and Training Teams to both business and technical users

Partner with Product Marketing on effective strategies to manage and deliver demonstrations, maintain demo environments, and respond to RFPs

Present to prospects, customers and partners, at external events, conferences, seminars, etc,

Responsibilities:

Deliver presentations and product demonstrations to partners and customers and at other field events such as conferences, seminars, etc, that require more in-depth or credible knowledge than the salesperson can provide

Able to respond to functional and technical elements of RFIs/RFPs

Engage with the partners and customer to plan, design and execute Proof of Value & Concepts

Collaborate with Product Management to provide feedback from clients about product requirements, and ideas to help innovate or stay ahead of the market

Travel required as needed, within SAARC region and APAC regional office (Singapore)

Skills:

Strong client-facing skills, e g

meeting & presenting to clients

Strong commercial skills including an understanding of the sales process

Strong communication skills, written & verbal

Strong analytical and problem-solving skills including an ability to think ‘on their feet’ when faced with challenging questions in the sales environment

Experience managing the bid or proposal process including responding to RFI’s/RFP’s

Experience in EDR, anti-APT solution, threat intelligence services preferred

Excellent team / autonomous work capabilities

Technical skills with Security products such as:

Security assessments of network infrastructure, hosts and applications – an element of risk management

DLP, AV and anti-malware – an understanding of the tools used to protect the organization

Backup and recovery solution – basic understanding on how backup and recovery solution works

TCP/IP, computer networking, routing and switching – an understanding of the fundamentals: the language, protocol and functioning of the internet

Windows, UNIX and Linux operating systems on which most of the business world runs

Qualifications:

A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar

2-3years years of pre-sales experience with security software offerings is a must

Demonstrated success in pre-sales/consulting role preferred

Ability to collaborate and communicate with technical and non-technical personnel

Project management and technical writing experience

Preference will be given to candidate with any of the following certificates:

Certified Ethical Hacker (CEH)

Security+ (CompTIA)

GSEC (SANS GIAC)