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Ernst & Young
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2175 Ernst & Young Jobs
Service Senior-Business design-Proactive hiring
2-5 years
Bangalore / Bengaluru
1 vacancy
Service Senior-Business design-Proactive hiring
Ernst & Young
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Act as a trusted advisor in understanding and analysing clients business problem / vision, conduct current state assessment with business stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artefacts and provide meaningful insights / recommendations for future state design.
- Preferred with business consulting background with sound knowledge of key enterprise business process, customer touchpoint journey design, design thinking along with stakeholder management.
- Should be able to contribute practice development, thought leadership and busines development activities.
- Either of below domain / function expertise are preferred
- Sales - B2B / B2C sales strategy, sales planning, lead funnel mgmt., field territory mgmt., order mgmt., CRM digital channels, operating models design, channel touch point analysis, business case transformation roadmap
- Service - customer service strategy, channel strategy contact centre, digital and self-service, customer experience management, channel touch point analysis, business case transformation roadmap, analysis of customer feedback and associated KPI s.
- Marketing - B2B / B2C digital marketing strategy roadmap, industry scan competitor analysis, marketing operating model, marketing automation assessment strategy, recommendation for technology improvement and investment
- Ecom - Ecom strategy, operating model, business case transformation roadmap
- Tech/ Tools Skills Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio) to build and modify CX Journey flows, Personas, Service Design Flows, Process Flows, etc.
- Good to have vertical Industry Experience in CPG Retail, Telecom Media (TMT), Advance manufacturing, Healthcare, and life science, BFSI, or CX Consulting services.
Employment Type: Full Time, Permanent
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