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based on 22 Reviews

20 ERM India Jobs

Global Center People Services Team Lead

ERM India Private Limited

based on 22 Reviews

2-8 years

New Delhi

1 vacancy

Global Center People Services Team Lead

ERM India

posted 5mon ago

Flexible timing

Key skills for the job

+ 4 more

Provide engaging and effective management to People Services Administrators
Onboard, train and develop a high performing team, including maintaining team engagement and cohesiveness, and creating a positive working culture, and supporting performance issues when required
Partner with HR Operations teams to manage workflows and achieve service goals by ensuring services are delivered in an accurate and timely manner
Support HR Ops leads and regional people team managers to ensure the ManageEngine mailbox is sufficiently cleared. This includes:
- highlighting any tickets which are past their SLA
- delegating tasks/tickets
- supporting the team with tickets
Regularly review work activities to ensure completion of work meets stakeholder expectations
Resolve outstanding issues by escalating to HR Ops leadership or Service Centre leadership
Enhance, develop and document processes and ways of working; including ensuring the knowledge assets and guides are complete and up to date
Meet team performance KPIs
Ensure compliance to ERM policies and procedures
Working in collaboration with core business functions including Payroll, Global Mobility, Finance, and Recruitment
Help deliver the work of the team during busy periods, or to support delivery of complex transactions

Influence And Decision Making Authority

Responsibility for maintaining data integrity and high level of confidentiality
Ensure processes and data management conform to relevant legislation, including data security and immigration controls
Suggest process enhancements to optimise efficiency and effectiveness
Prioritisation of team activities and workflows

Job Requirements Capabilities

Qualifications:

Bachelor s degree in human resources, Business Administration, or a related field.
Masters degree or MBA in HR or related field (preferred).
Five to eight years of team management, and people services activities (professional services experience preferred)
Minimum of 2 years previous experience working in an HR Administrator/Coordinator role, preferably within a professional services company and/or Shared Service environment.
Experience with HR systems and technologies (e.g., Workday, SAP HR)

Job specific capabilities/skills:

Ability to build and maintain a high performing and engaged team
Ability to communicate effectively and professionally with both internal and external customers, across all levels and functions
Ability to work with minimal direction and in a highly collaborative manner to meet required deadlines and perform all necessary tasks
Strong organizational skills and attention to detail to prioritize tasks effectively and complete them accurately
Highly motivated with strong work ethic to own and drive tasks to full resolution
Strong customer service focus and commitment to delivering exceptional customer service
Cultural sensitivity and ability to work effectively with diverse teams.
Ability to work independently as well as part of a large team based in various locations
Strong attention to detail
Ability to deal with information in a discreet, professional and confidential manner
Ability to effectively multi-task and meet deadlines
Ability to flex to cover 2nd shift
In-office during onboarding, then transition to hybrid (2-3 days/week)