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Business Services Team Lead
TIDE
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Management of agents and all aspects related to that task - assisting them with difficult cases and providing guidance where necessary.
- Assigning tasks including daily organisation of the workload.
- Mentoring employees, monitoring their progress, goals, and removing blockers that prevent them from performing well. Providing guidance and support to agents with their long-term career journey at Tide.
- Reporting, analysing data, spotting patterns, improving processes and work practices.
- Schedule creation and organisation, a variety of planning tasks.
- Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.
- Participation in the recruitment process and acquisition of new staff in Member Support.
- Assistance with escalated queries from members which require a more hands on approach and attention to detail.
- Working with Business areas and gathering data for product feedback
- At least 1 year of experience in Customer Support team lead role
- You have excellent spoken and written English skills
- You are able to use industry tools like Kustomer, GSuite, Jira, Looker
- You have significant team management, leadership or coaching experience
- You have passion for problem-solving and finding solutions to difficult situations
- You are a leader who takes control and has a strong focus towards customer satisfaction
- You have strong organisational skills
- You have experience working in customer service for the finance industr
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Services Team Lead roles with real interview advice
People are getting interviews at TIDE through
People are getting interviews through
(based on 17 TIDE interviews)
Job Portal
Referral
Company Website
52%
18%
18%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at TIDE are saying
What TIDE employees are saying about work life
based on 198 employees
Flexible timing
Monday to Friday
No travel
Day Shift
TIDE Benefits
Submitted by Company
Private health cover Mental wellbeing Life and Accident Insurance Family-friendly leave Paid volunteering leave
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
International Relocation 
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TIDE Hyderabad / Secunderabad Office Location
Hyderabad/Secunderabad, Telangana Office
India
Hyderabad/Secunderabad, Telangana
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