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ERM India

Compare

3.2

based on 23 Reviews

20 ERM India Jobs

Global Center People Services Team Administrator

ERM India Private Limited

3.2

based on 23 Reviews

2-6 years

New Delhi

1 vacancy

Global Center People Services Team Administrator

ERM India

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Flex Customer Service Clinical Data Management Recruitment German Air Ticketing

+ 4 more

Job Description

Working as part of the People Services team to provide full HR administrative support to ERMers and Line Managers
Using our ticketing system to resolve incoming queries promptly, using knowledge assets and professional skills to resolve queries.
Assist in the hiring process including generating contracts, offers, changes of assignment letters; and conducting pre-employment checks
Assist in the onboarding process; trigger new hire journeys and pre employment data collection and coordinate probationary periods
Process employee transaction changes in Workday, securing approvals and communicating relevant information of hires, terminations, and changes to payroll, benefits, HR Business Advisors, and managers.
Coordinate HR processes e.g., absence management, family leave, etc.
Produce correspondence emails, letters, and contractual documentation as and when required.
Receive and respond to requests and questions via phone, email and TEAMS in accurate, timely and highly customer service-oriented fashion. Resolve issues and if needed, appropriately escalate or routes requests from employees to HR specialists in the Centers of Excellence of the Business Units.
Maintain integrity and completeness of Employee by accurately updating and storing employee details throughout the employee lifecycle; ensuring data compliance with data security regulations; conducting regular audits on data quality.
Proactively seek opportunities for process improvement and optimisation
Support HR Advisors and Business Partner with ad hoc data requests and projects
Ensure internal trackers are fully completed
Support the People Services Manager to achieve goals and objectives including creating streamlined processes and cross-training.

Influence And Decision Making Authority

Responsibility for maintaining data integrity and high level of confidentiality
Ensure processes and data management conform to relevant legislation, including data security and immigration controls
Suggest process enhancements to optimise efficiency and effectiveness

Job Requirements Capabilities

Qualifications:

Bachelors degree in human resources, Business Administration, or related field
Masters degree or MBA in HR or related field (preferred but not mandatory)
Minimum of 2 years previous experience working in an HR Administrator/Coordinator role, preferably within a professional services company and/or Shared Service environment.

Job specific capabilities/skills:

Ability to communicate effectively and professionally with both internal and external customers, across all levels and functions
Ability to work with minimal direction and in a highly collaborative manner to meet required deadlines and perform all necessary tasks
Strong organizational skills and attention to detail to prioritize tasks effectively and complete them accurately
Highly motivated with strong work ethic to own and drive tasks to full resolution
Strong customer service focus and commitment to delivering exceptional customer service
Cultural sensitivity and ability to work with diverse teams.
Ability to work independently as well as part of a large team based in various locations
Strong attention to detail
Ability to deal with information in a discreet, professional and confidential manner
Ability to effectively multi-task and meet deadlines
Ability to flex to cover 2nd shift
In-office during onboarding, then transition to hybrid (2-3 days/week)
Previous experience of working with HR databases. Knowledge of Workday is desirable but is not essential.