Service Delivery Line Manager

About this opportunity:

We are excited to present a dynamic opportunity at the forefront for Service Delivery Line Manager. Service Delivery Line Manager is a key position residing in Managed Services who is performing the critical role of managing People competency to delivery services across all the customers.

Key Responsibilities
Delivery Management w.r.t scope.
People and their competence management to align to the customer delivery.
Stakeholder Management
Performance Management
Ensure that SLA KPI s are met every month for the client.
Escalation Management
Process and Tools Automation driver.
Governance establishment with required stakeholders.
BCP management for delivery.
Ensure timely communication / information flow towards internal external stakeholders
Ensure Quality assurance and control parameters are in place.
Succession planning for key positions.

Authority
To support and implement Operational processes.
Authorized to administer the people reporting.
Act as a mentor for developing the competency of each person in the team.
To lead by an example on all the strategic initiatives and handle the conflict among the team members.
Responsible for each team member progress and performance evaluation.

Candidate Prerequisites
Must understand and have worked in an operational environment such as a ITOC or IT for 10-12 years.
Demonstrated leadership experience in area of IT Operations (Applications and Infra)
Firm Understanding of ITIL Process guidelines, with specific focus on Event, Incident, Problem, Change Management and KEDB
Proficiency in understanding the Event Management tools and their functionality.
Proven planning, prioritization, and organizational skills
Demonstrated drive for continuous learning, results-orientation, and teamwork.
Ability to drive change through innovation process improvement.
Ability to manage projects and drive action items with customers and cross-functional peers.
Proven crisis management, BCP management, Stakeholder Management skills
Build internal and external client relations.
Professional concise communication (written verbal)
BE in Engineering/Computer Science/IT and/or equivalent experience.
Certifications: ITIL (mandatory)

Why join Ericsson

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || [[location_obj]]

Req ID: 762363