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4.1

based on 7.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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175 Ericsson Jobs

Incident Manager

Ericsson India Global Services Pvt. Ltd.

 · 

4.1

 based on 7.1k Reviews

2-5 years

Noida

1 vacancy

Incident Manager

Ericsson

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Machine Learning Customer Experience Management Service Delivery Management Problem Management Business Process Management

+ 3 more

Job Description

- Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience.
- Collect comprehensive Root Cause Analysis data to facilitate post-event investigations.
- Act as the primary orchestrator of Ericsson internal management communication.
- Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events.
- Coordinate seamless transition of responsibilities among technical and management teams during emergencies.
- Play an active role in refining Emergency Handling and Problem Management processes.
- Validate the security considerations of remote connections and customer documentation through constant user access verification.
- Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information.
The skills you bring:
- Change and Improvement Management.
- Data Analysis.
- Customer Success.
- Negotiation.
- Machine Learning.
- Service Delivery Models and Strategy.
- Emergency handling.
- Knowledge Transfer and Reuse.
- Knowledge Sharing and Collaboration Skills.
- Coaching and Mentoring.
- Performance management / controlling.
- Emergency Recovery skills.
- EBP (Ericsson Business Process and Finance Processes).
- Ericsson Portfolio.
 

Employment Type: Full Time, Permanent

Read full job description

Ericsson Interview Questions & Tips

Prepare for Ericsson Incident Manager roles with real interview advice

What people at Ericsson are saying

4.2
 Rating based on 52 Incident Manager reviews

Likes

Work life balance is good and job security is there.

  • Job security - Excellent
    • +2 more
Dislikes

Office politics is there and career growth is not. Worst thing salary increment also less under 10%

  • Skill development - Poor
Read 52 Incident Manager reviews

Incident Manager salary at Ericsson

reported by 361 employees with 2-13 years exp.
₹3.7 L/yr - ₹13.2 L/yr
10% more than the average Incident Manager Salary in India
View more details

What Ericsson employees are saying about work life

based on 7.1k employees
75%
74%
58%
86%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Ericsson Benefits

Submitted by Company
Benefits and rewards
Career benefits
Lifestyle benefits
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Job Training
Soft Skill Training
Free Transport +6 more
View more benefits

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Ericsson Noida Office Location

View all
Noida  (1)
Noida, Uttar Pradesh Office
Ericsson India Global Services Knowledge Boulevard, A Block, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309 Noida, Uttar Pradesh
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