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Ericsson Incident Manager Interview Questions, Process, and Tips

Updated 10 Apr 2024

Ericsson Incident Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(5 Questions)

  • Q1. ITIL process and different stages
  • Ans. 

    ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management, consisting of five stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

    • Service Strategy involves understanding the needs of the business and creating a strategy to meet those needs.

    • Service Design focuses on designing new or changed services for introdu...

  • Answered by AI
  • Q2. What is ITIL and its process
  • Ans. 

    ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.

    • ITIL is a framework that provides guidelines for IT service management

    • It consists of five core publications covering various IT processes such as incident management, problem management, change management, etc.

    • ITIL processes are designed to help organizations deliver high-quality IT services to their c...

  • Answered by AI
  • Q3. What is incident and change management
  • Ans. 

    Incident and change management are processes used in IT to handle unexpected events and implement modifications to systems.

    • Incident management involves responding to and resolving unplanned disruptions to IT services.

    • Change management focuses on controlling the lifecycle of all changes to IT infrastructure.

    • Both processes aim to minimize the impact of incidents and changes on the organization's operations.

    • Examples of in...

  • Answered by AI
  • Q4. How incident became Problem.
  • Ans. 

    An incident becomes a problem when it is not resolved in a timely manner or when it recurs frequently.

    • Lack of proper root cause analysis can lead to incidents turning into problems.

    • Inadequate resources or expertise to address the incident can escalate it into a problem.

    • Failure to implement preventive measures after an incident can result in it becoming a recurring problem.

  • Answered by AI
  • Q5. What is MIR and when this need to create
  • Ans. 

    MIR stands for Major Incident Review. It is created after a major incident to analyze the root cause and prevent future occurrences.

    • MIR is created after a major incident to review what happened and why.

    • It helps in identifying the root cause of the incident.

    • MIR includes recommendations for preventing similar incidents in the future.

    • It involves a detailed analysis of the incident timeline, actions taken, and outcomes.

    • MIR...

  • Answered by AI

Skills evaluated in this interview

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Past experience and communication skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

I applied via Naukri.com and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Coming to AEM,Interviewer has covered all the topics.

Interview Preparation Tips

Interview preparation tips for other job seekers - Pls don't join in TechMahindra.Especially for AEM Folks.Because there are no projects at all.They force you to learn and work in other domain.Then your AEM knowledge will vanish.Worst Company.

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is AD dns dhcp?
  • Ans. 

    AD DNS DHCP are Microsoft technologies used for network management and authentication.

    • Active Directory (AD) is a directory service used for authentication and authorization of users and computers in a network.

    • Domain Name System (DNS) is used for name resolution of network resources.

    • Dynamic Host Configuration Protocol (DHCP) is used for automatic IP address assignment to network devices.

    • AD, DNS, and DHCP are often used ...

  • Answered by AI
  • Q2. What is IaaS SaaS PaaS?
  • Ans. 

    IaaS, SaaS, and PaaS are cloud computing models that provide different levels of infrastructure, software, and platform services.

    • IaaS (Infrastructure as a Service) provides virtualized computing resources over the internet, such as servers, storage, and networking.

    • SaaS (Software as a Service) delivers software applications over the internet, eliminating the need for local installation and maintenance.

    • PaaS (Platform as ...

  • Answered by AI
Round 3 - Aptitude Test 

General questions for 1 hors online exams

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident in your role and select which role you want to work

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. Spring and SpringBoot

I applied via Campus Placement and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About the basics of c, c++ and java, also asked to explain the project that I developed.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and transparent. Explain your reasons and issues if any they are under standable.

I applied via Approached by Company and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is n-tier architecture
  • Ans. 

    n-tier architecture is a software design pattern that divides an application into logical layers.

    • It separates presentation, application processing, and data management functions.

    • Each layer can be developed and maintained independently.

    • Examples include 3-tier and 4-tier architectures.

    • It improves scalability, maintainability, and flexibility of the application.

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. What is your expectation from company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering the questions and answers

Interview Questionnaire 

3 Questions

  • Q1. About skilla
  • Q2. Project
  • Q3. Roles in

Interview Questionnaire 

1 Question

  • Q1. Mostly they checking your presence in interview and asking about your experience for particular field and background.

Interview Questionnaire 

1 Question

  • Q1. Tell mee about your self?

Interview Preparation Tips

Interview preparation tips for other job seekers - Give properly reply being confident.

Ericsson Interview FAQs

How many rounds are there in Ericsson Incident Manager interview?
Ericsson interview process usually has 1 rounds. The most common rounds in the Ericsson interview process are Technical.
How to prepare for Ericsson Incident Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Ericsson. The most common topics and skills that interviewers at Ericsson expect are Telecom, Management, Troubleshooting, CRM and Data Management.
What are the top questions asked in Ericsson Incident Manager interview?

Some of the top questions asked at the Ericsson Incident Manager interview -

  1. What is incident and change managem...read more
  2. What is MIR and when this need to cre...read more
  3. What is ITIL and its proc...read more

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Ericsson Incident Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
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Ericsson Incident Manager Salary
based on 362 salaries
₹3.7 L/yr - ₹13.2 L/yr
10% more than the average Incident Manager Salary in India
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Ericsson Incident Manager Reviews and Ratings

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4.3/5

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3.9

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3.8

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3.9

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3.8

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