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Ericsson
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ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management, consisting of five stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Service Strategy involves understanding the needs of the business and creating a strategy to meet those needs.
Service Design focuses on designing new or changed services for introdu...
ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management.
ITIL is a framework that provides guidelines for IT service management
It consists of five core publications covering various IT processes such as incident management, problem management, change management, etc.
ITIL processes are designed to help organizations deliver high-quality IT services to their c...
Incident and change management are processes used in IT to handle unexpected events and implement modifications to systems.
Incident management involves responding to and resolving unplanned disruptions to IT services.
Change management focuses on controlling the lifecycle of all changes to IT infrastructure.
Both processes aim to minimize the impact of incidents and changes on the organization's operations.
Examples of in...
An incident becomes a problem when it is not resolved in a timely manner or when it recurs frequently.
Lack of proper root cause analysis can lead to incidents turning into problems.
Inadequate resources or expertise to address the incident can escalate it into a problem.
Failure to implement preventive measures after an incident can result in it becoming a recurring problem.
MIR stands for Major Incident Review. It is created after a major incident to analyze the root cause and prevent future occurrences.
MIR is created after a major incident to review what happened and why.
It helps in identifying the root cause of the incident.
MIR includes recommendations for preventing similar incidents in the future.
It involves a detailed analysis of the incident timeline, actions taken, and outcomes.
MIR...
What people are saying about Ericsson
I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Jul 2020. There was 1 interview round.
I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.
AD DNS DHCP are Microsoft technologies used for network management and authentication.
Active Directory (AD) is a directory service used for authentication and authorization of users and computers in a network.
Domain Name System (DNS) is used for name resolution of network resources.
Dynamic Host Configuration Protocol (DHCP) is used for automatic IP address assignment to network devices.
AD, DNS, and DHCP are often used ...
IaaS, SaaS, and PaaS are cloud computing models that provide different levels of infrastructure, software, and platform services.
IaaS (Infrastructure as a Service) provides virtualized computing resources over the internet, such as servers, storage, and networking.
SaaS (Software as a Service) delivers software applications over the internet, eliminating the need for local installation and maintenance.
PaaS (Platform as ...
General questions for 1 hors online exams
I applied via Campus Placement and was interviewed before Apr 2020. There were 3 interview rounds.
I applied via Approached by Company and was interviewed before Dec 2021. There were 3 interview rounds.
n-tier architecture is a software design pattern that divides an application into logical layers.
It separates presentation, application processing, and data management functions.
Each layer can be developed and maintained independently.
Examples include 3-tier and 4-tier architectures.
It improves scalability, maintainability, and flexibility of the application.
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