Assistant Manager Customer Support

Position Overview:

As the Assistant Manager of Customer Support, you will play a crucial role in ensuring the highest level of customer satisfaction by resolving the clients queries within specified times. The ideal candidate will have a strong background in customer service and a deep understanding of the stock market.

Broader Role / Direct Responsibilities:

• Handling the daily operations of the customer support team to ensure prompt and effective resolution of customer inquiries and issues received through emails and phone calls.

• Develop and implement strategies to enhance customer satisfaction and loyalty

• Capable of resolving escalated queries

• Hands on experience of handling SEBI/Exchange related queries/inspection/audit

• Continuously evaluate and optimize customer support processes to improve efficiency and effectiveness

• Coordinating with internal teams to ensure timely and accurate responses to client inquiries, requests, and complaints.

• Collaborate with cross-functional teams to implement improvements and ensure seamless communication

• MIS Reporting

Qualifications & Skills Required

• Bachelors degree in business, Finance, or a related field/Postgraduate (MBA in Finance is preferable)

• Minimum of 3-5 years of experience of working with a SEBI registered intermediary such as, Stock Broker, Investment Advisor, Portfolio Manager Service

• NISM Certification (Series XA and XB) is preferred

• Excellent organizational and time-management skills

• Strong analytical and problem-solving skills

• Ability to work Individually and in a team environment