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Bayfield Food Ingredients

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5 Bayfield Food Ingredients Jobs

Assistant Manager Customer Support

Bayfield Food Ingredients

4-8 years

Cochin/Ernakulam/Kochi

1 vacancy

Bayfield Food Ingredients

posted 4mon ago

Job Role Insights

Key skills for the job

Data Analysis Customer Support CRM Change Management Presales Marketing Operations

+ 4 more

Job Description

We are seeking a dynamic and customer-centric Assistant Manager to lead our Customer Support team. You will play a pivotal role in ensuring exceptional customer experiences, driving sales growth, and fostering strong relationships with our HORECA clients.

Key Responsibilities:

Sales Support & Customer Relationship Management: Collaborate closely with the sales team to provide pre-sales support, identify sales opportunities, and build strong customer relationships.
Issue Resolution & Escalation: Lead the team in resolving customer issues promptly and effectively, while ensuring customer satisfaction.
Team Leadership & Development: Manage and develop a high-performing customer support team, providing coaching, training, and performance feedback.
Process Optimization: Analyze customer support processes and implement improvements to enhance efficiency and customer experience.
Data Analysis & Reporting: Utilize customer data to identify trends, measure performance, and inform strategic decision-making.

Required Skills for Assistant Manager - Customer Support

Leadership & Management Skills:

Team Leadership: Ability to lead, motivate, and develop a high-performing customer support team.
People Management: Strong interpersonal skills to build rapport and trust with team members.
Performance Management: Proficiency in setting goals, providing feedback, and conducting performance reviews.
Change Management: Ability to adapt to changing business needs and implement necessary changes within the team.

Customer Focus & Communication:

Customer Empathy: Ability to understand and respond to customer needs and emotions.
Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
Problem-solving: Strong analytical and problem-solving skills to resolve customer issues efficiently.
Active Listening: Ability to actively listen to customers and understand their concerns.

Technical & Analytical Skills:

CRM Proficiency ( Preferable ): Expertise in using customer relationship management (CRM) software to manage customer data and interactions.
Data Analysis: Ability to analyze customer data to identify trends, patterns, and areas for improvement.
Process Improvement: Strong process improvement skills to optimize customer support operations.
Technical Aptitude: Understanding of the companys products or services to provide effective support.

Business Acumen & Collaboration:

Business Understanding: Knowledge of the companys business model and goals to align customer support with overall objectives.
Cross-functional Collaboration: Ability to work effectively with other departments (sales, marketing, operations) to ensure seamless customer experiences.
Sales Support: Understanding of sales processes and ability to provide effective support to the sales team.
Financial Acumen: Basic understanding of financial metrics and budgeting to manage customer support costs.

Additional Skills:

Conflict Resolution: Ability to handle difficult customer situations and resolve conflicts effectively.
Time Management: Strong organizational and time management skills to prioritize tasks and meet deadlines.
Flexibility: Adaptability to changing priorities and work environments.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

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