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21 Epiroc Jobs
Technical Support Specialist
Epiroc
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Technical Support Specialist
Functional area: Service
Onsite or Remote: Onsite
Primary Skills: Problem-solving,Time Management,Active Listening,C
Country/Region: IN
City: Nashik
Location:
Nashik, MH, IN, 422007
Company name: Epiroc Mining India Ltd
Date of posting: Feb 6, 2025
Job Title: Technical Support Specialist
(Role type: Technical Support)
Note:
The job title may vary, depending upon the years of experience and internal parity.
Related product portfolio: ATD Products
Job Mission:
To provide exceptional technical support to customers utilizing our ATD products, ensuring optimal performance, maximum uptime, and customer satisfaction.
Your key Responsibilities are:
Training : To Field Service for routine inspections, preventive and corrective maintenance, on-site troubleshooting.
Technical Support: Customer support, operator training, dealer support.
Parts Management: Ensuring parts availability and inventory management at OEM level.
Sales Support: Product demonstrations and sales consultation.
Safety Compliance: Enforcing safety protocols and regulatory compliance.
Data Analysis: Collecting and analyzing data for performance improvement.
General Task of you and your department:
Technical Support:
- Provide timely and accurate technical assistance via phone, email, or on-site visits.
- Troubleshoot and diagnose complex issues, identifying root causes and recommending solutions.
- Offer guidance on product operation, maintenance, and troubleshooting procedures.
- Conduct remote diagnostics and provide step-by-step instructions for issue resolution.
- Collaborate with engineering and service teams to address complex technical challenges.
Field Service:
- With the help of dealer team
- perform on-site inspections, repairs, and installations.
- Conduct routine maintenance and preventive checks to ensure optimal performance.
- Troubleshoot and resolve field issues, including hydraulic and mechanical problems.
- Coordinate with the dealer team to schedule service appointments and minimize downtime.
Customer Relationship Management:
- Understand customer needs by actively listening, asking relevant questions, and identifying specific requirements.
- Leverage product knowledge to recommend suitable product, based on customer needs and technical specifications.
- Build strong relationships with customers through effective communication and problem-solving.
- Proactively address customer concerns and exceed expectations.
- Gather feedback on product performance and customer satisfaction.
- Identify opportunities for product improvement and share insights with the product development team.
Department Responsibilities:
- Technical Expertise : Stay up to date with the latest technologies and industry trends related to ATD products. Continuously expand knowledge of product features, limitations, and troubleshooting techniques. Participate in training programs to enhance technical skills and product knowledge.
- Customer Focus : Prioritize customer satisfaction and strive to deliver exceptional service. Respond promptly to customer inquiries and service requests. Maintain accurate and up-to-date customer records.
- Problem-Solving : Employ a systematic approach to problem-solving, analyzing issues and identifying root causes. Develop creative solutions and workarounds to address complex challenges. Document troubleshooting procedures and lessons learned for future reference.
- Teamwork : Collaborate effectively with colleagues in sales, engineering, and service departments. Share knowledge and expertise to improve team performance. Contribute to a positive and supportive work environment.
Competencies
- Commercial background (University degree, equivalent education or through experience) with strong technology application skills in construction and mining equipment.
- Excellent team-leadership skills and experiences
- Knowledge of common IT Tools (Microsoft Office)
Behaviors
- Customer centric, Agility, Accountability, Teamwork
Opportunities
- Interfacing domestic customer and international colleagues will broaden applicant s experience and enhance depth of applicant s career.
- Working upon Epiroc global work process will ram up applicant s competences.
Language requirements
- English
- Knowledge of any other language is an asset
Employment Type: Full Time, Permanent
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What people at Epiroc are saying
What Epiroc employees are saying about work life
based on 347 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Epiroc Benefits
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