Client Training & Onboarding Associate || WFH || US Shift

About EOXS

EOXS is a leading ERP software provider for steel service centers in the US and Canada. Our platform helps businesses streamline their operations, manage inventory, and optimize workflows.

As we continue to grow, we are looking for a Client Training & Onboarding Associate to help our clients understand and use our software efficiently.

Role Overview

This role is ideal for someone who loves teaching, explaining complex concepts simply, and engaging with clients. As a Client Training & Onboarding Associate, you will be responsible for guiding new customers through our ERP system, ensuring they can use it effectively for their business operations.

You will work closely with our clients, conduct training sessions, create learning materials, and answer their queries to ensure a smooth onboarding experience.

Key Responsibilities

• Conduct virtual training sessions for new and existing clients on how to use EOXS ERP.
• Develop easy-to-understand training materials, video tutorials, and FAQs.
• Provide one-on-one support during onboarding to ensure smooth product adoption.
• Address customer queries and troubleshooting issues related to the product.
• Work closely with the Customer Success team to improve training effectiveness.
• Gather client feedback and suggest improvements to enhance the training process.

Required Skills & Qualifications

• 1-2 years of experience in a training, teaching, or customer support role.
• Excellent communication skills (English fluency required).
• Strong ability to explain technical concepts in a simple, engaging way.
• Comfortable with virtual training tools (Zoom, Google Meet, etc.).
• Basic understanding of ERP/software systems (preferred but not mandatory).
• Proactive and patient in handling client queries.
• Strong organizational skills and ability to work independently.