Customer Support Specialist II WFH II US Shift

About EOXS:

EOXS is transforming the steel industry with its AI-powered ERP software. Our advanced solutions help steel distributors streamline operations, reduce costs, and enhance efficiency. As a fast-growing startup serving the US and Canadian markets, we prioritize customer satisfaction and seamless software support.

Job Summary:

We are looking for a Customer Support Representative to assist our clients with ERP-related queries, troubleshooting, and issue resolution. This role involves providing timely support, guiding users, and ensuring a smooth experience with EOXSs ERP solutions.

Key Responsibilities:

• Respond to customer queries via email, chat, and phone.
• Assist clients with ERP navigation, troubleshooting, and system usage.
• Identify and resolve basic technical issues or escalate complex ones.
• Maintain customer support logs and documentation.
• Work with internal teams (Tech & Product) to resolve issues efficiently.
• Gather customer feedback and suggest improvements to the support process.

Required Skills & Qualifications:

• Bachelors degree in Business, IT, or a related field.
• Strong communication and problem-solving skills.
• Ability to understand and explain ERP software to non-technical users.
• Basic knowledge of ERP systems or SaaS platforms (a plus).
• Customer-focused mindset with patience and adaptability.

Why Join EOXS?

• Gain experience in ERP software and customer interactions.
• Work with a fast-growing, AI-driven ERP company.
• Be part of a team that values innovation, customer satisfaction, and growth.
• Opportunity to grow into a full-time role in customer success or technical support.