Key Account Manager - IT (5-6 yrs)

Job Description:

- We are looking for a skilled Key Account Manager to oversee the relationship's of the company with its most important clients.

- You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

- The ideal candidate will be be apt in building strong relationships with strategic customers.

- You will be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction.

- The goal is to contribute in sustaining and growing our business to achieve long-term success.

Responsibilities:

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.

- Acquire a thorough understanding of key customer needs and requirements.

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

- Ensure the correct products and services are delivered to customers in a timely manner.

- Serve as the link of communication between key customers and internal teams.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

- Play an integral part in generating new sales that will turn into long-lasting relationships.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Requirements and skills:

- Proven experience as key account manager.

- Experience in sales and providing solutions based on customer needs (IT).

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.

- Excellent organizational skills.

- Ability in problem-solving and negotiation.