SFTP L1 Engineer ( Globalwinds/ Solarwinds)

Job Overview

We are looking for a dedicated SFTP L2 Engineer with 1-3 years of experience in network security, and a strong focus on managing Secure File Transfer Protocol (SFTP) solutions. The ideal candidate will possess in-depth expertise in configuring, deploying, and troubleshooting SFTP setups, especially within Windows, Linux, and Unix environments. This role requires strong technical knowledge of network and security protocols, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 environment.

Key Responsibilities

SFTP Management:
Manage, configure, and implement SFTP solutions.
Integrate SFTP solutions with various tools for management, authentication, and authorization (email, AD, IAM, SIEM).
Commission and implement SFTP solutions across environments such as DC/DR/Cloud and branch offices.
Troubleshoot incidents across all layers of the OSI model (Layers 1, 2, 3) related to SFTP.
Automation & Integration:
Automate processes using scripting and configuration (SOAR) tools.
Integrate SFTP solutions with REST API/SDK for seamless operation with security dashboards and Infosec tools (AD, IDAM, PAM, SIEM, SOAR).
Incident & Problem Management:
Handle incident, problem, service request, change, configuration, and capacity management for SFTP systems.
Troubleshoot network issues using packet capture and analysis tools such as Wireshark/Pcap.
Perform root cause analysis (RCA) on SFTP incidents and ensure resolution within SLAs.
Work closely with the helpdesk, IT support, and application teams for joint troubleshooting of high-priority issues.
Proactively monitor and respond to network events using monitoring tools.
Compliance & Security:
Maintain and implement network security policies, standards, and procedures.
Ensure compliance with audit and security requirements, including patch updates and upgrades.
Conduct daily performance checks, periodic audits, and maintain security infrastructure across a 24/7 setup.
Close compliance and audit points within agreed timelines.
Documentation & Reporting:
Create technical documentation including as-built network diagrams, security documentation, and inventory control records.
Prepare SOPs/Runbooks and update knowledgebases in ITSM tools.
Provide regular SLA reporting for SFTP systems and ensure timely closure of tickets within SLAs.
Collaboration & Mentorship:
Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of SFTP solutions.
Lead and mentor L1 & L2 engineers, ensuring high-level technical guidance and support.
Communicate effectively with stakeholders, providing updates and resolutions to complex issues.

Required Candidate Profile

Experience:
1 to 3 years of network security experience, with a minimum of 3 years dedicated to SFTP solutions.
Hands-on experience working in Windows, Linux, and Unix environments.
Proficiency with SFTP management and deployment.
Strong knowledge of network security protocols and tools (e.g., Wireshark, Pcap).
Technical Skills:
Experience in automating processes using scripting languages and SOAR tools.
Knowledge of authentication tools (Active Directory, IAM, SIEM).
Ability to manage policies, conduct packet capture analysis, and troubleshoot security incidents.
Familiarity with integrating SFTP systems with security and automation tools such as AD, IDAM, PAM, and SIEM.
Communication & Leadership:
Strong verbal and written communication skills.
Demonstrated success in managing and resolving complex technical issues.
Ability to lead a team of engineers and take ownership of technology.