Arcon PIM / PAM Specialist

We are seeking a skilled and experienced PIM/PAM Specialist at the L2 level to join our team in Mumbai.
The ideal candidate will have a strong background in network security, with at least 3 years of hands-on experience in managing Privileged Identity Management (PIM) and Privileged Access Management (PAM) solutions.
You will be responsible for the administration, implementation, and troubleshooting of PIM/PAM systems, ensuring the security and integrity of our network infrastructure.
This role requires proficiency with Windows, Linux, and Unix environments, as well as experience in integrating PIM/PAM solutions with various management and authentication tools.

Required Candidate profile

Key Responsibilities

PIM/PAM Management:
Administer, configure, and maintain PIM/PAM solutions.
Implement and integrate PIM/PAM with management and authentication tools (e.g., email, AD, IAM, SIEM).
Security and Compliance:
Deploy and maintain access and security policies for PIM/PAM solutions.
Perform daily performance checks, periodic audits, and ensure compliance.
Conduct immediate troubleshooting for network outages and security incidents.
Incident and Problem Management:
Support incident monitoring, analysis, and response initiatives.
Coordinate with users to resolve trouble tickets and troubleshoot OSI Model layers 1-3.
Investigate, isolate, and resolve PIM/PAM incidents with Root Cause Analysis (RCA).
Automation and Integration:
Automate processes using scripting and configuration (SOAR) tools.
Integrate PIM/PAM solutions with security dashboards and InfoSec tools using REST API/SDK.
Documentation and Reporting:
Create technical documentation, network diagrams, and security documentation.
Ensure timely ticket closure within SLA and provide SLA reporting for respective technologies.
Leadership and Coordination:
Lead and mentor L1 & L2 engineering teams.
Coordinate with OEMs for TAC support, RMA, and reconfiguration of PIM/PAM systems.
Collaborate with helpdesk, IT support, and application support teams to resolve high-priority incidents.

Required Candidate Profile

Experience:
1-3 years in network security with at least 1 years in PIM/PAM management.
Hands-on experience with PIM/PAM solutions, particularly Arcon Pam.

Technical Skills:
Proficient in Windows, Linux, and Unix environments.
Experience in packet capture, analysis, and troubleshooting (Wireshark/Pcap).
Familiarity with scripting and configuration tools (SOAR).
Knowledge of network monitoring tools and incident management processes.