AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
Quantiphi Analytics Solutions Private Limited Team. If you also belong to the team, you
can get access from
here
All Filters
3 Quantiphi Analytics Solutions Private Limited Engagement Manager Jobs
Engagement Manager (CCAIP)
6-11 years
₹ 30 - 36L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai
1 vacancy
Engagement Manager (CCAIP)
Quantiphi Analytics Solutions Private Limited
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As part of the core delivery team of Quantiphi, the Engagement Manager will be responsible for managing the delivery and execution of projects in a B2B environment for Conversational AI with a heavy emphasis on CCaaS migration, implementations or enhancements.
Your responsibilities will include:
Solution Design:
Oversee the comprehensive design of IVR/Chat CCaaS solutions that are tailored to the unique needs of our clients, leveraging industry-leading technologies and platforms.
Lead fact-finding discovery sessions with client stakeholders to ensure alignment of requirements
Client Management:
Managing customer communication & relationships
Guide the client on technology evaluation, technical thought leadership and direction for Conversational AI projects
Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals
Showcase thought leadership on technology roadmaps, agile development methodologies and best practices
Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions
Project Delivery:
Own the complete SDLC of our product(s) by managing the solutioning, engineering, testing, release and maintenance
Lead engagements with multiple work-streams; prepare project plans and manage deliverables
Guide and help team members to debug and solve technical problems
Review and perform code walkthrough and quality reviews
Team management:
Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers
Ensure proper skill development of team members
Travel to customer sites, conferences, and other related events as required
Required Skills:
Proficiency in some common core systems used in contact centers (ie: CRM: (Salesforce, Zendesk, etc), WFM (Alveria, Genesys Cloud, etc), especially from a contact center integration standpoint Hands on experience with some common CCaaS platforms (eg, Five9, Genesys, Avaya) Understanding of Queue and Workflow Optimization
Implemented IVR systems and call routing strategies
Design and manage efficient call queues, prioritization rules, skill-based routing and overflow strategies
Automate workflows through Automated Call Distribution (ACD)
Routing Concepts: Should have thorough understanding of (eg Percent allocation groups, queue priority, automatic redirection, first in first out queue routing, auto answer) Performance Reporting: Experience with projects that include core KPIs with a demonstrated understanding of the data that drives them (eg, AHT, AWT, ACW, ASA, agent utilization, occupancy, etc) Experience with and familiarity of high level network concepts with call routing and contact center configuration (SIP, trunking, etc) Platform Administration and Security Excellent communication, articulation, abstraction, analytical and presentation skills Ability to work with minimal supervision in a dynamic and time sensitive work environment Team management experience is must Excellent aptitude in business analysis and awareness of quantitative analysis techniques
Nice to have skills:
Experience with AI Bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein, Rasa etc (as a Project Manager/Analyst/Consultant) Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight etc), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning) Well versed with voiced based processing (text to speech, speech to text) Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal writing and presentation Knowledge and willingness to learn and apply emerging trends in business research, data science, Machine learning Artificial Intelligence, Cloud
Employment Type: Full Time, Permanent
Read full job descriptionQuantiphi Analytics Solutions Private Limited Interview Questions & Tips
Prepare for Quantiphi Analytics Solutions Private Limited Engagement Manager roles with real interview advice
What Engagement Manager at Quantiphi Analytics Solutions Private Limited are saying
Rating based on 11 Engagement Manager
reviews
Anonymous · Production, Manufacturing & Engineering
in Bangalore / Bengaluru
Likes
Project based learning due to complex AI projects, prod deployment grade. Push for up and cross skilling. Compensation
- Salary - Good
+1 more
Dislikes
Work life is highly Imbalanced Leadership lacks required experience Lack of empathy towards employee
- Job security - Poor
+3 more
Engagement Manager salary at Quantiphi Analytics Solutions Private Limited
reported by
99
employees
with 6-12
years exp.
₹19
L/yr - ₹42
L/yr
13%
less
than the average Engagement Manager Salary in India
View more details
What Quantiphi Analytics Solutions Private Limited employees are saying about work life
based on 781 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Quantiphi Analytics Solutions Private Limited Benefits
Submitted by Company
Health & Wellness Collaboration Health Insurance Sabbaticals & Personal Time Off Education Assistance Books & Reading Collaboration
Submitted by Employees
View more benefits 
Compare Quantiphi Analytics Solutions Private Limited with
Fractal Analytics
Compare
LatentView Analytics
Compare
Mu Sigma
Compare
Bridgei2i Analytics Solutions
Compare
AbsolutData
Compare
Axtria
Compare
Analyttica Datalab
Compare
Tredence
Compare
Crayon Data
Compare
CMS IT Services
Compare
KocharTech
Compare
Xoriant
Compare
3i Infotech
Compare
Photon Interactive
Compare
Sify Technologies
Compare
CitiusTech
Compare
NeoSOFT
Compare
Microland
Compare
Team Computers
Compare
Iris Software
Compare
Similar Jobs for you
Quantiphi Analytics Solutions Private Limited Mumbai Office Location
Mumbai, Maharashtra Office
C-Wing, Level 2, Eureka Towers, Mindspace, W, Mumbai, Maharashtra 400064
Mumbai, Maharashtra
400064
400064
Share an Interview