Virtual Receptionist

We are a dynamic digital printing company seeking a reliable and friendly Virtual Receptionist to join our team. This is a remote position, and you will be the first point of contact for our clients, customers, and partners, ensuring they have a positive and seamless experience when interacting with our business.

Key Responsibilities:

• Answer incoming calls and greet clients or customers in a professional, courteous, and friendly manner.
• Direct calls to appropriate departments or individuals, ensuring quick response times.
• Schedule appointments, meetings, and conference calls, as needed.
• Manage and update client contact information in our database.
• Respond to emails and messages in a timely and professional manner.
• Handle inquiries, provide information about services, and resolve issues.
• Assist with administrative tasks such as data entry, filing, and document organization.
• Maintain a positive and professional virtual presence through all forms of communication.
• Monitor virtual phone lines and ensure smooth call routing.
• Maintain confidentiality and security of sensitive client and business information.
• Perform other duties as assigned by the management team.

Required Skills & Qualifications:

• Excellent verbal and written communication skills.
• Strong phone etiquette and customer service experience.
• Proficiency with office software (e.g., Microsoft Office, Google Suite).
• Experience with virtual phone systems and scheduling software is a plus.
• Ability to multitask and prioritize tasks effectively.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and maintain a professional attitude in a remote environment.
• Previous experience as a receptionist or in a similar customer-facing role is preferred but not required.