Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

Elevatoz Loyalty

Compare

3.7

based on 15 Reviews

10 Elevatoz Loyalty Jobs

Associate Account Director - Customer Success

Elevatoz Loyalty

3.7

based on 15 Reviews

3-7 years

Bangalore / Bengaluru

1 vacancy

Associate Account Director - Customer Success

Elevatoz Loyalty

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Costing Medical Billing Client Relationship Management

Job Description

Heading the Client Servicing team. Responsible for building sustainable relationships with clients,
Responsible for Client Servicing Strategy, Business Development and P&L
The Associate Account Director - Customer Success is responsible for managing client relationships, ensuring their satisfaction, and identifying opportunities for account growth. This role involves understanding client needs, guiding the implementation of services, collaborating with internal teams, and driving successful outcomes. The Associate Account Director acts as a trusted advisor to clients, working proactively to enhance their experience and ensure they receive value from the company?s products or services.
Key Responsibilities:
Client Relationship Management:
Build and maintain strong, long-term relationships with key clients, acting as their primary point of contact.
Develop a deep understanding of the client?s business, goals, and challenges to provide tailored solutions and drive value.
Serve as a trusted advisor to clients, ensuring they are satisfied with the products or services and their business needs are being met.
Regularly check in with clients to ensure ongoing satisfaction and resolve any issues that may arise.
Customer Success Strategy & Execution:
Develop and execute customer success strategies tailored to each client, ensuring alignment with their business objectives and key performance indicators (KPIs).
Work closely with clients to set clear expectations, timelines, and objectives for the successful delivery of services or products.
Drive customer retention by proactively identifying and addressing potential issues before they escalate.
Ensure that clients achieve their desired outcomes and maximize the value of the company?s products or services.