Front Office Assistant

Job description

Key Responsibilities:

1. Guest Reception and Check-In/Check-Out:

• Greet guests with a warm, friendly, and professional demeanour.
• Assist with the check-in and check-out process, ensuring accuracy and timeliness.
• Verify guest information, process payments, and provide room keys.
• Handle guest requests for room changes or additional services.

2. Guest Services and Assistance:

• Provide information about hotel services, facilities, and nearby attractions.
• Address and resolve any guest queries or concerns in a timely and professional manner.
• Ensure that all guest requests are logged and followed up appropriately.
• Coordinate with other departments (e.g., housekeeping, concierge, maintenance) to fulfill guest needs.

3. Telephone and Communication Management:

• Handle incoming calls, transferring them to the appropriate department or personnel.
• Assist guests with making reservations, in-room dining orders, or transport arrangements.
• Maintain clear communication with guests and colleagues via phone, email, and other communication platforms.

4. Handling Complaints and Special Requests:

• Resolve guest complaints or issues promptly, ensuring a positive experience.
• Communicate with management regarding guest feedback and suggest improvements for service.

5. Security and Safety Protocols:

• Monitor guest access to hotel rooms and public areas, ensuring security standards are met.
• Follow hotel procedures for handling emergencies, evacuations, or security incidents.
• Safeguard guest privacy and confidentiality in accordance with hotel policies.

Required Skills and Qualifications:

• Any graduate degree. Preferably Hospitality Management or experience in relevant field.
• minimum 1-2 years of experience in relevant field. Fresher's can apply too.
• Good communication skills with pleasant personality.
• Age limit below 25 years.