The Customer Relationship Manager will build and maintain strong relationships with key clients, ensuring customer satisfaction and loyalty. They will act as a point of contact and resolve any issues to enhance the customer experience.
Key Responsibilities:
Build and maintain long-term relationships with clients.
Resolve customer complaints and ensure timely solutions.
Monitor customer accounts and provide strategic input to improve satisfaction.
Develop and implement customer retention strategies.
Work closely with sales and marketing teams to align customer strategies.