Customer Relationship Manager (Urgent- Hiring)

Key Responsibilities:

1. *CRM System Management:*

- Oversee the CRM platform, ensuring it is up-to-date and functioning effectively.

- Customize and configure the CRM system to align with our specific needs and processes.

- Train and support team members in the use of the CRM system.

2. *Data Management:*

- Maintain and update customer records, ensuring data accuracy and completeness.

- Segment customer data for targeted marketing campaigns and sales strategies.

- Monitor data quality and resolve data-related issues.

3. *Customer Engagement:*

- Develop and implement customer engagement strategies using the CRM system.

- Coordinate with marketing and sales teams to personalize communication with prospects and clients.

- Design and execute email marketing campaigns and follow-up sequences.

4. *Sales Support:*

- Provide sales teams with insights and data to improve lead generation and conversion rates.

- Monitor sales activities and provide regular reports on sales performance.

- Assist in lead nurturing and qualification processes.

5. *Reporting and Analytics:*

- Generate and analyze reports on CRM system usage and customer interactions.

- Provide actionable insights and recommendations based on data analysis.