Senior Process Manager - Training

Role: Senior Process Manager - Training

Location - Pune

Experience: 12+ Years

Role Summary: -

• Provide Training support, drive process improvements
• Ability to lead a team, coordinate and drive standardized practices
• Meet the external & internal quality metrics
• Strengthen quality management processes/framework to improve quality delivery
• Adoption of Global processes and practices , to standardization
• Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs.
• Lead Governance & performance reviews for areas driven by Training team
• Strong interpersonal skills to manage client expectations/engagements...

Preferred candidate profile

1. Experience in handling international clients (US clients)
2. Should have managed multiple batches parallel (Voice LOB)
3. Excellent communication skills (both verbal and written)
4. Analytical Thinking and Problem Solving
5. Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio
6. Willing to take charge and initiative as per business requirements
7. The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners
8. Candidate should have knowledge about methodologies used for designing content

Candidate should be aware of methodologies to check knowledge retention and evaluate overall

Interested Candidates Kindly share your resume on Sushmita.Gaikwad01@eclerx.com

Thanks & Regards,

Sushmita Gaikwad

Contact No : 8788486610
Associate Process Manager HR Recruitment
eClerx Service Limited