Senior Analyst/ Associate Process Manager

Job Description:

• Responsible for project managing the new Transition from Initiation phase to go-live and ensure a smooth launch of project.
• Ensure detailed project planning, create project plan and share with all stake holders on the progress update.
• Communication Management with Account Managers, Ops Team and Internal stakeholders.
• Resource Management - Ensure we have resources required for project.
• Ensuring all the deliverables/ Requirements are completed as per timelines.
• Infrastructure and Access Management.
• Coordinate with Rev Ops Team and Account Managers and log billing request.
• Stakeholder Management - Responsible for following up with internal stakeholders for completing all Transition deliverables.
• Calibrate Ops Team/ Support teams on the quality requirements of deliverables as per ADAPT and provide support in bridging the gap.
• Schedule process status update calls for all Transitions.
• Govern Induction, training classes and share observations, actions taken to resolve issues followed by end results.

ADAPT Framework:

• Implement ADAPT framework on all projects and ensure compliance to ADAPT guidelines
• Work closely with the Transition Governance team for ADAPT compliance, updates, challenges faced and guidance required

Basic Requirements:

• The candidate must be a Post Graduate or Graduate with minimum 4 Years and maximum 10 Years of experience.
• Key Skills required are MS Office/Internet, Excellent Communication Skills, Excel Dashboards, Project Management techniques
• Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Expertise, Quality Orientation, Teamwork are the critical components required
• Candidate should be open to travel to other locations for transition and governance
• Should be flexible to work in any shift (including rotational night shifts and not just day/mid-day shifts)