Easy Home Finance - Branch Manager (3-5 yrs)

Job Description:

- The Branch Manager will be responsible for overseeing the overall operations of the branch, ensuring business growth, customer satisfaction, and adherence to company policies.

- This role involves managing sales, credit, collections, and operational functions while leading a team to achieve business targets.

Key Responsibilities:

- Develop and generate business for assigned areas.

- Train & guide the team on selling techniques, business processes and credit parameters.

Monitor & track team performance:

- Conduct field visits for customer meetings, field investigations / other checks, relationship development and market mapping.

- Ensuring complete documentation, stamping and formalities related to pre/post disbursement.

Collections / Recovery of assigned portfolio:

- Complete control of NPA and overdue cases and their overall reduction to set targets.

- Abreast with the competitor's practices and market activities/preferences and recommend future strategies.

- Conducting various marketing initiatives in assigned areas.

- Customer service Attending to customer enquiries/grievances on a timely basis.

Qualifications:

- Bachelor's degree or equivalent in Business.

- 3+ years' of management or supervisory experience.

- Experience hiring and training individuals.

Key Responsibilities:

- Develop and generate business within assigned areas.

- Train, guide, and mentor the team on sales techniques, business processes, and credit parameters. Monitor and track team performance.

- Conduct field visits for customer meetings, field investigations, relationship development, and market mapping.

- Ensure complete documentation and formalities related to loan disbursements. Manage collections and recovery of assigned portfolio, with a focus on controlling NPAs and overdue cases.

- Stay abreast of competitor practices and market activities, recommending future strategies. Conduct various marketing initiatives in assigned areas.

- Address customer inquiries and grievances promptly and effectively.

Qualifications:

- Bachelor's degree in Business or equivalent.

- 3+ years of management or supervisory experience.

- Proven experience in hiring and training individuals.

- Strong sales and business development skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.