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13 Easy Home Finance Jobs

Customer Support Executive

1-4 years

₹ 1.25 - 5L/yr

Mumbai

1 vacancy

Customer Support Executive

Easy Home Finance

posted 24d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities


1. Customer Interaction and Support:

  • Respond to customer inquiries regarding housing finance products, loan options, and application processes.
  • Assist customers throughout the loan application process, ensuring they have all necessary documentation.
  • Provide timely follow-ups to customers to keep them informed about the status of their applications.
  • Resolve customer complaints or issues related to the loan process in a prompt and professional manner.

2. Sales Support:

  • Assist the sales team by calls and follow-ups with potential customers.
  • Prepare and maintain reports on customer interactions and sales activities.
  • Maintain a database of customers, prospects, and lead details.
  • Coordinate the delivery of information and updates between the sales team and other departments.

3. Administrative Tasks:

  • Prepare and manage sales-related documents, including agreements, proposals, and reports.
  • Assist in organizing promotional activities and campaigns to generate new business.
  • Maintain accurate records of sales data and customer interactions.
  • Ensure timely processing of loan applications and related documentation.

4. Collaboration with Internal Teams:

  • Work closely with the underwriting, operations, and legal teams to ensure the smooth processing of loans.
  • Communicate customer feedback and requirements to the relevant departments for improved service delivery.

5. Reporting and Analysis:

  • Assist in creating presentations and reports for senior management on sales progress and customer feedback.

6. Product Knowledge:

  • Keep updated with the latest housing finance products, market trends, and regulatory changes.
  • Provide accurate product information to both customers and the sales team to support business growth.


Preferred candidate profile


  • Education: Bachelors degree in Business Administration, Marketing, Finance, or related field.
  • Experience: At least 1+ years of experience in a similar role, preferably in housing finance or financial services.
  • Skills - Excellent communication and interpersonal skills.



Employment Type: Full Time, Permanent

Read full job description

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What people at Easy Home Finance are saying

5.0
 Rating based on 1 Customer Support Executive review

Likes

Mere brother-in-law ne mujhe iss company ke bare mein bataya aur mujhe easily apna home loan mil gaya.

  • Salary - Excellent
  • +6 more
Dislikes

Mujhe toh sab kuch atcha laga!

Read 1 Customer Support Executive review

What Easy Home Finance employees are saying about work life

based on 124 employees
51%
63%
44%
100%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Easy Home Finance Benefits

Submitted by Company
Cafeteria
Soft Skill Training
Health Insurance
Job Training
Team Outings
Submitted by Employees
Health Insurance
Job Training
Free Food
Soft Skill Training
Work From Home
Cafeteria +6 more
View more benefits

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Easy Home Finance Mumbai Office Location

View all
Mumbai Office
Headquarter
3th floor Savoy chambers, Dattatray Road, linking road (extn), Mumbai, Maharashtra 400054 Mumbai
400072

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