Executive/Senior Executive/Assistant Manager - Vendor Operations

• Define and deliver the "On-boarding Welcome Pack"
• Basic responsibility is to maintain the best vendor relationship by responding to vendor inquiries by understanding: reviewing previous inquires and responses; gathering and researching information; assembling and forwarding information; verifying vendor's understanding of information & answer and documenting actions.
• Manage Vendor-Business communications: Keeping vendors updated/sending reminders on the latest updates on tech stack and processes.
• To schedule and conduct business review meetings / Discussion forums with vendors to gauge the utility and viability of prospective working relationships. To know their satisfaction level and to understand their needs.
• Liaison with technical, call centre and accounts teams to elevate vendor complaints and feedback to the relevant departments. Meet other department managers in the organization to plan strategically.
• Create strategies and work with clients to boost their band. Expanding the vendor base by upselling and cross-selling. (Inspire repeat-business from clients/increase their cab count)
• Identify & target at risk vendors (i.e., limited activity) and take appropriate steps to engage them proactively to understand their situation & drive action
• Handle detach related request quickly and professionally to reduce any delay and /or loss of business, also attempt to persuade vendor to reconsider cancellation. Repair disengaged or fractured relationships.
• Constantly talking to defaulters and understand the problem and put forward the case to the management if required.
• Develop and update client related reports.
• Manage and train resources to ensure quality and consistency of service to vendors.

Job specifications

• Minimum 03 to 08 years experience in Sales & Marketing (product and / or service) with cab aggregator / e-commerce / BPO / Hospitality industry
• Any graduate, preferably post-graduate
• Proven track record of achieving sales targets
• Have led transformation programs within the teams
• Good negotiation skills
• Excellent presentation & leadership Skills
• Proficient in written & oral communication skills both English and Tamil
• Good analytical mindset & approach
• Strong ability to interpret / dissect data & make sound decision