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32 Duck Creek Technologies Jobs
Sr. Associate Support Engineer
2-4 years
₹ 8.29 - 9.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Remote
1 vacancy
Sr. Associate Support Engineer
Duck Creek Technologies
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This role is responsible for providing technical support, troubleshooting, and resolution of issues related to Duck Creek applications. The individual will work closely with internal teams and external stakeholders to ensure smooth application functionality and minimal downtime.
Job Description
- Provide first or second-level application support, investigating and resolving issues reported by users.
- Analyze application logs, database queries, and system behavior to diagnose root causes of incidents.
- Collaborate with DBA, infrastructure, and Engineers teams to implement solutions and enhancements.
- Monitor system performance and proactively identify potential issues before they impact business operations.
- Support deployment and post-deployment validation of application updates and patches.
- Document troubleshooting steps, issue resolutions, and knowledge base articles for future reference.
- Escalate unresolved or critical issues to the appropriate teams while maintaining ownership until resolution.
- Assist in implementing automation scripts and monitoring tools to improve support efficiency.
- Work with business users to understand application-related challenges and provide timely resolutions.
- Ensure compliance with service level agreements (SLAs) and maintain high availability of applications.
- Participate in on-call support rotations, providing after-hours assistance as needed.
- Contribute to continuous improvement initiatives by suggesting process enhancements and optimizations.
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
WHAT YOU VE DONE
QUALIFICATIONS/REQUIREMENTS
Education and Work Experience:
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in application support, IT operations, or a related role.
- Hands-on experience with SQL, application logs, and debugging tools.
- Preferred
- Experience supporting Duck Creek applications or other enterprise software platforms.
- Knowledge of cloud-based environments, such as AWS or Azure.
- ITIL certification or experience working in an ITIL-based support environment.
- Skills, Knowledge, Abilities, and Behaviors:
- Strong problem-solving and analytical skills to diagnose technical issues.
- Ability to handle multiple support tickets and prioritize based on impact.
- Knowledge of application architecture, including web services and databases.
- Excellent communication skills to interact with both technical and non-technical stakeholders.
- Ability to work independently and within a team in a fast-paced environment.
- Experience using ticketing systems such as ServiceNow
- Familiarity with monitoring tools and log analysis platforms.
- Basic scripting knowledge (e.g., PowerShell, Python) for automation purposes.
- Strong attention to detail in troubleshooting and documenting solutions.
- Ability to remain calm and focused under pressure during incident resolution.
- Willingness to learn and adapt to new technologies and methodologies.
- Customer-oriented mindset with a proactive approach to issue resolution.
- Understanding of IT security principles related to application support.
- Strong time management and organizational skills.
- Ability to collaborate effectively with cross-functional teams.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Associate Support Engineer roles with real interview advice
What people at Duck Creek Technologies are saying
Rating based on 4 Associate Support Engineer
reviews
Anonymous · Engineering - Software & QA
in Chandigarh
Likes
Benefits are good and job security amid pandemic
- Salary - Good
+3 more
Dislikes
Not much exposure on learning neq tools and techniques
Associate Support Engineer salary at Duck Creek Technologies
reported by
18
employees
with 2-9
years exp.
₹7
L/yr - ₹10
L/yr
79%
more
than the average Associate Support Engineer Salary in India
View more details
What Duck Creek Technologies employees are saying about work life
based on 692 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Duck Creek Technologies Benefits
View more benefits
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