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14 Fiserv Jobs
Sr Associate, Operations Management
Fiserv
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Perform routine work as per client requests
- Validate application and system health after planned maintenance or on an ad-hoc basis to meet client expectations for system availability
- Demonstrate ability to execute complex, technical system administration procedures.
- Respond to, investigate, and resolve issues involving production applications and services using documented procedures and solutions
- Escalate and/or engage other support groups as needed to meet service targets for resolution quality and timeliness
- Take a methodical and tenacious approach to identify underlying problems and make recommendations for resolution
- Prioritize tickets
- Regularly pick, update, and communicate as needed to resolve issues in timely manner
- Follow Customer First approach and ensure customer satisfaction when addressing to the tickets
- Accurately and concisely document production support issues for subsequent root cause, operational and management analysis, and reporting.
- Contribute to the continuous improvement of reference material by proactively filling gaps, correcting mistakes, and resolving ambiguity. Seek review from colleagues on your proposed changes.
- Experience with and ability to use Microsoft Office applications
- Ability to work under pressure to complete tasks on schedule and with high quality
- Detail-oriented with ability to execute complex, technical system administration procedures
- Good understanding of ITIL framework and service delivery
- Proven customer service skills
- Excellent written and verbal communication
- Able to work independently and as part of a broadly skilled team
- Mobile application or financial applications experience
- Web Tier: IIS administration, Web browsers, Navigation
- Application Tier: Windows Server applications
- Data Tier: SQL database & queries
- Infrastructure: Windows Server administration, using BAT/PowerShell/Java script, TCP/IP networking concepts
- Splunk, Dynatrace, ControlM knowledge will be added advantage
- Qualification in Information Technology or Computer Science
- Ability to work non-standard hours and holidays as part of 24X7 team
Employment Type: Full Time, Permanent
Functional Areas: Other
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