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14 Fiserv Jobs

Sr Associate, Operations Management

2-5 years

Pune

1 vacancy

Sr Associate, Operations Management

Fiserv

posted 5mon ago

Job Description

Service Delivery:
  • Perform routine work as per client requests
  • Validate application and system health after planned maintenance or on an ad-hoc basis to meet client expectations for system availability
  • Demonstrate ability to execute complex, technical system administration procedures.
Incident Management:
  • Respond to, investigate, and resolve issues involving production applications and services using documented procedures and solutions
  • Escalate and/or engage other support groups as needed to meet service targets for resolution quality and timeliness
Problem Solving:
  • Take a methodical and tenacious approach to identify underlying problems and make recommendations for resolution
Case Management:
  • Prioritize tickets
  • Regularly pick, update, and communicate as needed to resolve issues in timely manner
  • Follow Customer First approach and ensure customer satisfaction when addressing to the tickets
Documentation:
  • Accurately and concisely document production support issues for subsequent root cause, operational and management analysis, and reporting.
  • Contribute to the continuous improvement of reference material by proactively filling gaps, correcting mistakes, and resolving ambiguity. Seek review from colleagues on your proposed changes.
What you will need to have
  • Experience with and ability to use Microsoft Office applications
  • Ability to work under pressure to complete tasks on schedule and with high quality
  • Detail-oriented with ability to execute complex, technical system administration procedures
  • Good understanding of ITIL framework and service delivery
  • Proven customer service skills
  • Excellent written and verbal communication
  • Able to work independently and as part of a broadly skilled team
  • Mobile application or financial applications experience
What would be great to have
  • Web Tier: IIS administration, Web browsers, Navigation
  • Application Tier: Windows Server applications
  • Data Tier: SQL database & queries
  • Infrastructure: Windows Server administration, using BAT/PowerShell/Java script, TCP/IP networking concepts
  • Splunk, Dynatrace, ControlM knowledge will be added advantage
  • Qualification in Information Technology or Computer Science
  • Ability to work non-standard hours and holidays as part of 24X7 team

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

Prepare for Operations Manager roles with real interview advice

Top Fiserv Operations Manager Interview Questions

Q1. What would you do if there is a release scheduled tomorrow and QA identifies a bug and dev has fixed it in develop. This bug is critical for ... read more
Q2. 1. Solid principles implementation in a given scenario, how can we apply and improve the problem shared by interviewer. 2. C# coding questio ... read more
Q3. What are triggers , where can they be used ? What is a mutating trigger problem , how can it be solved?
View all 63 questions

What people at Fiserv are saying

Operations Manager salary at Fiserv

reported by 14 employees with 8-19 years exp.
₹12 L/yr - ₹25.5 L/yr
78% more than the average Operations Manager Salary in India
View more details

What Fiserv employees are saying about work life

based on 2.3k employees
68%
93%
76%
89%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Fiserv Benefits

Work From Home
Cafeteria
Health Insurance
Gymnasium
Team Outings
Soft Skill Training +6 more
View more benefits

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Fiserv Pune Office Location

View all
Pune Office
Fiserv Software Pvt Ltd, Cerebrum IT Park, Marigold complex, Kalyani Nagar Pune
Maharashtra 411014

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