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17 Dsm Shared Services India Jobs
Lead Specialist, CX
Dsm Shared Services India
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Responsibilities:
- Streamline Order-to-Cash processes and coordinate customer needs efficiently.
- Comprehend and input customer demand accurately.
- Resolve supply chain challenges to facilitate smooth deliveries for customers.
- Foster transparent and effective communication between Customers and Firmenich, providing feedback as necessary.
- Take ownership of customer constraints and continuously enhance Firmenichs service standards.
- Initiate, monitor, and close out customer non-conformities effectively.
- Conduct monthly demand planning activities based on customer input.
- Identify and suggest potential action plans, and ensure their follow-up.
- Collaborate with the commercial team to address any potential commercial issues and necessary actions.
- Arrange visits for major clients, conducting thorough business and performance reviews while assessing existing consignment stock inventory.
You Bring
- Graduation/Post graduation: preferably MBA/PGDBM
- 10 years of experience in supply chain/Customer experience
- Business Acumen, Leadership, Collaboration, Analytical skills and Good communication.
- Good SAP knowledge .
Employment Type: Full Time, Permanent
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What people at Dsm Shared Services India are saying
Lead Specialist salary at Dsm Shared Services India
reported by
1
employee
with 8
years exp.
₹13.5
L/yr - ₹17.2
L/yr
30%
more
than the average Lead Specialist Salary in India
View more details
What Dsm Shared Services India employees are saying about work life
based on 102 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Dsm Shared Services India Benefits
View more benefits
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