Catalyst - Support , Customer Experience -India

Location- Mumbai

Job model Hybrid

Purpose of the job

The Customer Experience role is pivotal in ensuring seamless order management and exceptional customer service. This position is responsible for managing the end-to-end order process using SAP, handling customer inquiries, resolving queries, and ensuring accurate order entry. Additionally, the role involves the creation of Credit Notes (CN) and Debit Notes (DN) to maintain accurate financial records.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Cusotmers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authencity is celebrated..

Key Responsibilities :

• Order Management
• SAP
• Customer Handling, Query solving
• Order entry
• Debit & Credit Note creation

You Bring

• A curious approach to problem-solving, fueling innovation by seeking new solutions and perspectives. F ocus on impact, driving innovation and positive change through your creativity and expertise.
• A sense of ownership, delivering results that matter and contribute significantly to our success. Accountability to decision-making, ensuring alignment with our values and achieving positive outcomes.
• A spirit of initiative and drive for progress, contributing to our collective success as you are empowered to take ownership. C ommitment to teamwork, fostering collaboration and respecting diverse perspectives.
• A dedication to inclusivity, promoting a unified team dynamic where everyone can thrive. S pirit of curiosity, embracing new challenges and pioneering innovative solutions that drive positive change.
• Leading by example, you bring inspiration and open-mindedness, encouraging exploration and new possibilities for growth.

We Bring

• A team of diverse employees who aren t afraid to think outside of the box.

• A truly global and collaborative team that cares about the experience of our employees.

• The encouragement you need to develop and achieve personal growth.

• A role that is crucial on projects and allows you to build your brand.

• A caring and supportive environment where you re empowered to grow and share your ideas.

The application process

Interested in this positionPlease apply on-line by uploading your resume in English via our career portal. For . We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: theres a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse worforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicants race, color, ethnicity,national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds ,genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.Should you need assistance , and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

Agency Statement

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency s fees, percentages or similar