Customer Support Executive

Employment Type: Full-Time, On-Site

Company Overview:
DailyObjects is a rapidly growing D2C lifestyle brand that blends exceptional design, superior craftsmanship, and innovative functionality to deliver unique products. Our fast-paced, dynamic culture encourages innovation, adaptability, and a commitment to excellence in every customer interaction.

Role Overview:
We are hiring a Customer Support Executive who can deliver top-tier support through calls and WhatsApp messaging. The role requires a solution-oriented approach to addressing customer needs, ensuring positive experiences while maintaining DailyObjects brand integrity.

Key Responsibilities:

- Manage incoming customer interactions via calls and WhatsApp, ensuring all queries and concerns are resolved promptly.
- Communicate effectively to provide accurate product and policy details, fostering trust and satisfaction.
- Understand customer pain points and provide empathetic resolutions with a professional demeanor.
- Track and document customer issues comprehensively for future analysis and reference.
- Collaborate with internal teams to resolve escalated queries and proactively update customers.
- Identify recurring challenges and recommend process improvements to enhance service efficiency.

- Excellent English Communication Skills (Verbal & Written)
- Empathy & Customer Focus
- Problem-Solving Skills
- Multi-Channel Communication Handling
- Demonstrated capability to respond promptly to unexpected situations

1-3 years in customer support roles, with a blended approach (calls and messaging). _