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Engineering Manager
DriveX Mobility Private Limited
posted 10mon ago
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Flexible timing
Key skills for the job
Job Description
- Provides guidance and consulting around the portfolio of the according responsibilities.
- Has very solid technical knowledge and acts as an adviser for business for the differentrelevant use-cases.
- Advisory to Product Owners to identify and manage risks, debt, issues, and opportunitiesfor the technical improvement.
- Own the relationship with product owners and relevant business owners and act as theirtrusted advisor to help them with the art-of-possible within your area of expertise.
- Responsible for providing technology leadership to engineering team to ensure productsand platform services get built based on defined specifications and industry bestpractices in a timely manner.
- Delivery accountability and implementation ownership of all CX initiatives.
- Accountability of the quality of the end product and the availability and performance ofthe overall solution (although based on Salesforce, which is a SaaS product, the way theproduct is configured and customised has a crucial impact on performance)
- Work with Product Managers to have a holistic view across engineering and product, anddrive engineering and product strategy (wear a product manager hat when needed)
- Work with product owner and the scrum team do release and sprint planning and provideteam commitments accordingly.
- Drive career growth for your team members by understanding their aspirations andconnecting them with business strategy.
- Attract world class talent and provide technical guidance, career development, andmentoring to team members.
- Have financial and budgetary responsibility for area of delivery.
Requirements
- A total of 10+ years of industry experience with 3+ years of experience in the customerexperience/customer service space.
- Expertise in building solutions in an agile/DevOps environment as well as managingteams in that space.
- Expertise with digital customer experience/customer service concepts and techniques ingeneral.
- Expertise with digital customer experience/customer service journeys and modernexperiences.
- The ability to continually identify team improvements (retrospective analysis, maturityassessments and OKRs and KPIs).
Employment Type: Full Time, Permanent
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What DriveX Mobility Private Limited employees are saying about work life
based on 12 employees
Flexible timing
Monday to Friday
No travel
Day Shift
DriveX Mobility Private Limited Benefits
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