Operations Executive - Last Mile

Purpose of the role:

We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and co-ordinating the supply chain of our business.

Roles and Responsibilities:

• Create a streamline process for technicians and delivery partners; to ensure on time service and installation
• Optimise the existing process to the benchmark levels to meet the rapidly changing business environment
• Build and refine performance management tools to improve quality of the technicians and the delivery partners
• Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners
• Develop, implement and review operational policies and procedures
• Work with senior stakeholders
• Communicate with our customers if needed

Required Skills:

• 1 year of minimum experience in high growth operations
• Excellent verbal and written communication skills; the ability to call, connect and interact in English, Marathi and Hindi.
• Able to multitask, prioritise, and manage time efficiently
• Help promote a company culture that encourages top performance and high morale.