Senior Executive - Information Technology

Senior Executive - Information Technology

Mission:

The mission of the position "Information Technology Senior Executive" is to oversee and manage the organization's information technology infrastructure, ensuring seamless operation of SAAS products and software, maintaining hardware and network devices, implementing security solutions, and providing technical support to ensure the efficient functioning of the laboratory's IT systems.

Key Responsibilities:

Laboratory IT Infrastructure Management:

•        Support and maintain the laboratorys IT systems, including laboratory information management systems (LIMS), laboratory automation systems, and related software.

•        Configure, monitor, and maintain laboratory equipment that is connected to IT networks, ensuring proper integration and performance.

•        Oversee network and hardware systems used in the laboratory, including servers, workstations, and data storage solutions.

•        Deploy, configure, and manage various Software-as-a-Service (SAAS) products and software solutions that are essential for the laboratory's operations and data management.

•        Perform troubleshooting activities to diagnose and resolve hardware, software, and network issues efficiently, minimizing downtime and disruptions.

•        Safeguard the laboratory's sensitive information and data through regular audit activities.

System Integration & Automation:

•        Work closely with laboratory teams to integrate IT systems with laboratory instruments and equipment.

•        Support the automation of routine laboratory processes, ensuring that systems are effectively capturing data and performing required analyses.

User Support & Training:

•        Provide timely and effective technical support to users across the organization, addressing IT-related issues and assisting in software usage, troubleshooting, and problem resolution.

•        Develop and deliver training programs to laboratory personnel on the use of IT systems, software applications, and best practices for data management.

Project Support:

•        Assist in the planning and implementation of laboratory IT projects, such as new system integrations, software upgrades, and hardware installations.

•        Coordinate with vendors for the installation, maintenance, and upgrade of laboratory-related IT equipment and software.

Training & Collaboration:

•        Collaborate with team members to share technical knowledge, conduct training sessions to educate staff on best IT practices, and ensure smooth adoption of new technologies.

•        Inventory management for Assets-desktops, printers, laptops and barcode printers

•        Master data management of LIMS, Website and Mobile Apps

•        Day to day IT operations support

•        Coordinate with support team/ vendor team for closure of L1 and L2 issues

•        Trouble-shooting for LIMS Issues and provide support to LIMS users for LIMS queries

•        Support and implement new HLM and Lab implementations.

Documentation & Compliance:

•        Maintain detailed records of IT system configurations, network topology, troubleshooting procedures, and change management processes.

•        Ensure that all laboratory IT systems and activities comply with relevant industry standards, regulations, and certifications.

Qualifications:

•        Bachelor's degree in Information Technology, Computer Science, Laboratory Technology, or a related field.

•        3+ years of experience in managing IT systems within a laboratory environment or related industry.

•        Relevant certifications such as LIMS administration, ITIL Foundation, or others related to IT and laboratory systems would be a plus.

•        Strong attention to detail and precision in troubleshooting and system management.

•        Ability to work under pressure and handle multiple tasks in a fast-paced laboratory setting.

•        Proactive, self-starter with a commitment to continuous learning and improvement.

•        Ability to maintain a high level of confidentiality and integrity with sensitive data.