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Assistant Manager - User Support
DP World
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role Purpose:
The Oracle Techno-Functional Consultant will be responsible for the L1/L2 support activities, solution designing, and maintenance of Oracle applications related to the Procure-to-Pay (P2P) cycle, Procurement, and Supply Chain Management. This role includes providing Level 1 (L1) support to ensure smooth operation and quick resolution of issues. The ideal candidate will possess a deep understanding of Oracle ERP systems, strong technical skills, and the ability to work closely with business stakeholders to deliver effective solutions.
Reporting to: Deputy General Manager
Key Role Responsibilities:
- Lead the L1/L2 activities of Oracle Fusion applications related to P2P, Procurement, and Supply Chain modules.
- Develop and maintain system documentation, including configurations, functional specifications, and test scripts.
- Work with business stakeholders to gather and analyse requirements.
- Translate business requirements into technical specifications.
- Conduct gap analysis and provide solutions to bridge gaps between business needs and Oracle capabilities.
- Design discussions for Integrating Oracle applications with other enterprise systems.
- Ensure seamless data flow and consistency across integrated systems.
- Design and develop custom reports using OTBI and BI publisher, and approval workflows.
- Troubleshoot and resolve technical issues related to Oracle applications.
- Serve as the first point of contact for Oracle application users experiencing issues.
- Diagnose and resolve basic issues related to Oracle applications, escalating complex issues to higher-level support when necessary.
- Log, track, and manage support tickets using the company s ticketing system.
- Provide timely and effective communication to users regarding the status of their support requests.
- Conduct initial troubleshooting and provide guidance to users on common issues and best practices.
- Assist in training end-users on Oracle applications and troubleshooting techniques.
Resolve common issues such as:
- User login and access problems.
- Basic navigation and usage queries.
- Data entry errors and corrections.
- Report generation issues.
- Workflow errors.
- Connectivity and system access problems.
Procurement and supply chain-specific issues such as:
- Purchase order (PO) creation and approval issues.
- Supplier setup and management problems.
- Inventory discrepancies and adjustments.
- Procurement contract management issues.
- Order fulfilment and tracking errors.
- Receiving and matching PO receipts with invoices.
- Supply chain planning and execution challenges.
- Issues with automated procurement processes and approvals.
Skills & Competencies:
- Minimum of 4-6 years of experience as an Oracle Techno-Functional Consultant.
- Extensive experience with Oracle Fusion applications, particularly in P2P, Procurement, and Supply Chain Management modules.
- Strong understanding of the Procure-to-Pay cycle, procurement processes, and supply chain management.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
- Project management skills and the ability to handle multiple projects simultaneously.
- Oracle certification in relevant modules is a plus.
Education & Qualifications:
- Bachelor s degree
Employment Type: Full Time, Permanent
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What people at DP World are saying
Rating based on 20 Assistant Manager
reviews
Anonymous · BFSI, Investments & Trading
in Mumbai
Likes
Work Environment
- Salary - Good
+5 more
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Assistant Manager salary at DP World
reported by
108
employees
with 5-15
years exp.
₹4.5
L/yr - ₹18.7
L/yr
31%
more
than the average Assistant Manager Salary in India
View more details
What DP World employees are saying about work life
based on 734 employees
Flexible timing
Monday to Friday
No travel
Day Shift
DP World Benefits
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