Assistant Manager - Control Tower Operations

Designation : Assistant Manager
Role - Control Tower -Operations
Experience: 2+ years
Education: Graduate from Tier 1 Institute (IITs, NITs, BITS, etc.)
Skills: Automation, Program & Project Management, SQL, Data Analytics, Problem Solving,
Leadership

J ob Summary:

We are looking for a highly skilled and tech-savvy Control Tower Team Lead to drive excellence through data insights, operational leadership, and advanced tools. The ideal candidate will have strong SQL expertise, experience in managing supply-demand dynamics, and a proven ability to optimize processes in real-time

1. Real-Time Operations Management:

   • Monitor and manage real-time supply chain operations through control tower systems, ensuring optimal performance across functions.

2. SQL-Based Data Analysis:

   • Use SQL to extract, manipulate, and analyze large datasets for reporting and operational insights.
   • Generate daily, weekly, and monthly reports for key supply chain metrics such as TAT, SLA, ITO, and order fulfillment rates.

3. Team Leadership:

   • Lead, mentor, and develop a team of Control Tower analysts, fostering a culture of collaboration and accountability.
   • Ensure team alignment with operational goals and performance KPIs.

4. Escalation Management:

   • Develop and oversee an automated ticketing and escalation system, ensuring timely resolution of critical issues.
   • Escalate unresolved issues to higher levels of management with actionable insights.

5. Dashboard Interactivity and Scalability:

   • Collaborate with technical teams to enhance dashboard features, enabling drill-downs into customer journeys and trend analyses.
   • Ensure dashboards provide actionable insights for proactive decision-making.

6. Predictive Analytics Integration:

   • Use AI and predictive analytics to anticipate supply-demand imbalances, order delays, and bottlenecks.
   • Implement forecasting models to improve operational planning and reduce SLA breaches.

7. Process Optimization:

   • Identify inefficiencies and recommend data-driven process improvements to streamline workflows and reduce manual effort.
   • Drive initiatives to enhance end-to-end supply chain visibility and responsiveness.

8. Customer-Centric Approach:

   • Ensure seamless communication with customers about potential delivery gaps and operational changes.
   • Develop strategies to proactively address customer concerns and improve satisfaction.

9. Technology & Tool Enhancement:

   • Work with IT and product teams to refine control tower tools, ensuring alignment with company goals.
   • Drive adoption of advanced technologies like automation and machine learning in daily operations.

10. Stakeholder Collaboration:

    • Liaise with cross-functional teams (operations, tech) to align on goals and ensure seamless implementation of strategies.
    • Act as a central point for communication and decision-making in critical operational situations.