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Senior Specialist - People Shared Services - User Support
DP World
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Reports To: Manager Global Shared Service Centre
Experience: 2 to 5 years in HR support
- Email Support:
- Respond to employee inquiries related to HR policies, procedures, and benefits via email in a timely and professional manner.
- Maintain a high level of customer service and ensure employee satisfaction.
- Champion and lead building/implementing ticketing to streamline the process.
- Query Management:
- Track and manage HR-related queries, ensuring all issues are resolved efficiently.
- Escalate complex queries to the appropriate HR team members when necessary and drive closure.
- Documentation:
- Maintain accurate records of employee interactions and resolutions in the HR system.
- Assist in the creation and updating of HR documentation, FAQs, and knowledge base articles.
- Collaboration:
- Work closely with other HR teams (Total Rewards, Recruitment, Payroll, Learning & Development) to provide comprehensive support to employees.
- Participate in HR projects and initiatives aimed at improving employee experience.
- Reporting:
- Generate reports on common employee queries and feedback to identify trends and areas for improvement and share dashboards with HR team.
- Provide insights to HR and HR Operations for process enhancements.
- Bachelor s degree in human resources, Business Administration, or a related field would be preferred.
- 2 to 5 years of experience in HR operations or HR support roles working on email/chat/call support.
- Strong written communication skills with a focus on clarity and professionalism.
- Proficiency in HR software and Microsoft Office Suite.
- Ability to handle sensitive information with confidentiality and integrity.
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal skills and the ability to work collaboratively in a team environment.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with Indian labour laws and HR best practices is a plus.
Employment Type: Full Time, Permanent
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