IT Infrastructure Support Engineer - System Support (5-20 yrs)

Role : IT Infrastructure Support

Job description :

- As per your job role, you will be mainly responsible for the smooth running of IT hardware and software at the entire site.

- Installing and configuring computer hardware operating systems and applications

- Monitoring and maintaining computer systems and networks

- Troubleshooting system and network problems and diagnosing and solving hardware or software faults

- Regularly testing and maintaining the IT infrastructure

- Giving remote support to users if required

- Maintaining zero or negligible downtime for the current multiple sites as well as new upcoming site

- Keeping up to date documentation of IT inventory

- Providing support, including procedural documentation and relevant reports

- Following diagrams and written instructions to repair a fault or set up a system

- Supporting the roll-out of new and upgraded applications

- Setting up new users' accounts and profiles and dealing with password and domain issues

- Responding within agreed time limits to end user calls

- Working continuously on a task until completion (or referral to third parties, if appropriate)

- Prioritizing and managing many open cases at one time

- Connecting with vendors and OEMs for warranty/after sales service and other tech requirements

- Understanding SLA and Compliance and adhering to it

- Keeping entire site up and running and managing team of tech personnel.

- Maximize use of hardware and software by training users; interpreting instructions; answering questions

- Prepare reference for users by writing operating instructions and maintaining Dos and DONTs list

- Maintain historical records by documenting hardware and software changes and revisions

- Rapidly establishing a good working relationship with users and colleagues

- Testing and evaluating new technology

- Conducting electrical and technical safety checks on computer equipment

- Providing daily call reports to your reporting manager

- Adhering to the company rules and policies

- Carrying out any other tech support activity as required by the organization