Regional Lead Retention(Tamil and Malayalam ) Required

Hiring for Regional Lead Retention Specialist (Tamil and Malayalam Speaking ) Required .

Job Location- Chennai or Noida

Experience/Skills Requirements:

• Experience: Customer retention, service, or recharge collection roles, ideally within Telecom (DTH experience preferred).
• Customer Focus: Strong drive to retain subscribers, with a high degree of customer-centricity.
• Partner Management: Skilled in managing agencies, overseeing calling processes, and building productive partnerships.
• Analytical Skills: Proficient in data analysis, with advanced skills in Excel and PowerPoint for tracking, reporting, and presenting insights.
• Service Delivery Orientation: Proactive in ensuring service reliability, with a focus on retaining customers in network-limited areas.
• Goal-Oriented: Demonstrates a results-driven attitude and a proactive approach to achieving retention and win-back targets.