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SLA and Availability Management Analyst
DigitalXnode
posted 2mon ago
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Job Description
Qualifications and Experience:
- 6+ years of experience in SLA and availability management
- Strong familiarity with ITIL best practices and frameworks
- Proficiency in ITSM tools, particularly ServiceNow
- Advanced skills in data analysis and reporting tools (PowerBI, Excel)
- Excellent communication and problem-solving skills
- Capacity to function both alone and collaboratively
- Knowledge of infrastructure components (servers, networks, storage)
- Experience in capacity planning and performance tuning
What We Offer:
- Competitive salary and benefits package
- Opportunity to work on cutting-edge projects
- A collaborative and supportive work environment
- Potential for career growth and development
Employment Type: Full Time, Permanent
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