WNS - Senior Consultant - Digital Transformation (3-8 yrs)

- WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company.

- We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.

- We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

- We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.

- We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description.

- Identify process improvement opportunitiesResponsible to deliver benefit as per contractual productivity agreement with the client Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap

- Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc.

- Keeping in mind customer effort reduction, improving straight through processing etc.

- Team/people management, talent developmentExcel in developing strong stakeholder dialogue, across all levels (both WNS and client)

- Project management and design thinking practitionerP&C Insurance experience will be desirable

- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices

- Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptableFlexible and capable of domestic and international travel

- Candidates with back office and CX work Experience in a Back and Front Office Account - Data, Voice, Chat Email preferred.

- Should have exposure or knowledge of digital technologies in Process transformation i.

- Process Mining, RPA, Analytics, ML and AI and Gen AI.